Answers about payment, shipping, and collecting your order.
NexaPay is the secure payment system we use so you can pay by credit or debit card. You simply enter your card details and complete the purchase through trusted payment providers.
Most everyday card processors (such as Stripe or Square) do not allow payments for vaping products. NexaPay is a specialised service that lets us accept card payments. You pay with your card; we receive the money as cryptocurrency. This is currently the only way we can take card payments.
Yes. A 4% surcharge is added when you pay with NexaPay. This surcharge is clearly shown before you confirm payment.
Sometimes. Depending on which payment provider you choose, you may be asked to create a free account and, in some cases, upload a photo of your driver's licence (similar to setting up a PayPal account). This is a one-time step. After that, future payments with the same provider are much quicker.
Our store prices are in Australian Dollars (AUD). On the NexaPay screen the amount is temporarily shown in US Dollars (USD) because that is how the payment network works (AUD → USDC cryptocurrency).
Important Points
Yes. Your bank or card statement will show the transaction in AUD (or your local currency if you are overseas). The amount will match the AUD total you saw in our store, plus the 4% surcharge.
Yes. NexaPay uses strong encryption and security standards. Your card details are never stored on our website. Everything is handled by established payment providers under strict security rules.
No. The AUD price you confirmed at checkout + the 4% NexaPay surcharge is the final amount you will pay. No extra conversion fees are added by us or by NexaPay.
No. Payments usually appear under a neutral name such as "NexaPay" or a similar generic payment reference. Your statement will not show the name of our store or mention vaping products.
If you run into any problems creating an account or completing payment, email us at admin@cloudedvisions.com.au. We can walk you through the steps or help you try a different payment method.
Once your order is ready for collection, you will receive a notification by email. Collections can then be made between 3:00 pm and 5:00 pm at:
25 Production Road, Canning Vale, WA 6155
Please only attend during these hours after you have received the ready-for-collection notification.
We strive to have all orders ready for collection within 1 business day.
For orders that have selected shipping, we strive to have all orders despatched within 1-2 business days. Once your order has been shipped you will receive confirmation with your tracking number via email. It will also be visible on your account page on the website.
Yes. If you have chosen Bank Deposit as your payment method, processing may be slightly delayed while we wait for the funds to clear. Once payment is confirmed, the normal preparation timeframes above will apply.
We work hard to maintain good stock levels. However, due to the current nature of the industry, we can occasionally experience shortages or delays. We ask for your patience during these times.
We are focusing on a more limited but reliable range of quality hardware. At the same time, we are doing our best to ensure that coils and other consumables for these products remain consistently available.
We have launched a new website in order to streamline the customer experience and the fulfilment of orders. All customers are required to create a new account on this website to continue shopping with us.
To create an account you must have a Referral Code. You cannot sign up without one.
Existing customers: A Referral Code will be provided to you directly by us.
New customers: You must receive a referral code from someone who already has an account.
Once you have an account, you can find your unique Referral Code on the Account page of the website. A direct referral link is also available there which you can easily copy and share.
If you have any further questions about the referral system, please contact us.