Answers about payment, shipping, and collecting your order.
NexaPay is the secure payment system we use to accept your payment via card. It allows you to complete your purchase using a credit/debit card using a range of trusted payment providers.
Traditional card processors (Common Visa/Mastercard gateways like Stripe/Square) do not provide their services to the vaping industry due to the legality issues. NexaPay is a specialised payment solution that enables us to accept payments via the Fiat to Cryptocurrency method. You pay with your card; we receive the funds as cryptocurrency. This is the only way we can currently accept card payments.
In some cases, yes. Depending on the payment provider you select, you may be asked to create a free account with that provider, you may be required to provide a copy of your drivers license, much as you would when you sign up for Paypal. Paypal itself will also be one of the Payment Gateways available to you. This is a one-time step. Once your account is set up, future payments with the same provider are much faster.
Our store prices are in Australian Dollars (AUD). When you reach the NexaPay payment screen, the amount is temporarily displayed in US Dollars (USD) because that is how the payment network processes the transaction, (AUD to the USDT Cryptocurrency).
Important Points
Yes. Your bank or card statement will ultimately reflect the transaction in AUD (or your local currency if you are overseas), and the amount will match the AUD price shown in our store. No extra conversion costs are added.
Yes. NexaPay uses industry-standard encryption and security protocols to protect your payment details. Your card or account information is never stored on our website. The entire process is handled by established payment providers under strict security standards.
No. The AUD price you confirmed at checkout is the final amount you will pay. The USD displayed by the processor incorporates the conversion fee on our end. You still pay in AUD only, and no additional fees are applied for currency conversion through NexaPay.
No. Payments processed through NexaPay typically appear on your bank or card statement under a neutral descriptor (for example "NexaPay" or a similar generic payment reference). The statement will not list the purchase as a vaping product or show the name of our store.
If you experience any issues creating an account or completing payment, please contact us at admin@cloudedvisions.com.au, we can guide you through the process or help you try an alternative payment method.
Once your order is ready for collection, you will receive a notification by email. Collections can then be made between 3:00 pm and 5:00 pm at:
25 Production Road, Canning Vale, WA 6155
Please only attend during these hours after you have received the ready-for-collection notification.
We strive to have all orders ready for collection within 1 business day.
For orders that have selected shipping, we strive to have all orders despatched within 12 business days. Once your order has been shipped you will receive confirmation with your tracking number via email. It will also be visible on your account page on the website.
Yes. If you have chosen Bank Deposit as your payment method, processing may be slightly delayed while we wait for the funds to clear. Once payment is confirmed, the normal preparation timeframes above will apply.
We work hard to maintain good stock levels. However, due to the current nature of the industry, we can occasionally experience shortages or delays. We ask for your patience during these times.
We are focusing on a more limited but reliable range of quality hardware. At the same time, we are doing our best to ensure that coils and other consumables for these products remain consistently available.
We have launched a new website in order to streamline the customer experience and the fulfilment of orders. All customers are required to create a new account on this website to continue shopping with us.
To create an account you must have a Referral Code. You cannot sign up without one.
Existing customers: A Referral Code will be provided to you directly by us.
New customers: You must receive a referral code from someone who already has an account.
Once you have an account, you can find your unique Referral Code on the Account page of the website. A direct referral link is also available there which you can easily copy and share.
If you have any further questions about the referral system, please contact us.